Responsible Gaming Policy
Gambling should always remain a planned and controlled activity. When it is used responsibly, it can be entertainment. When it starts to affect emotions, finances, relationships, or daily responsibilities, it may become harmful. Pin-Up provides several responsible gaming tools that can help players manage their activity, take breaks, and protect themselves from gambling-related risks.
This text explains the main tools available to players, when they may be useful, and how they support safer gambling.
Start With a Personal Spending Plan
Before gambling, decide how much money you can afford to spend. This amount should be based on your real financial situation and should only include money intended for entertainment.
Do not include money needed for:
- housing;
- bills;
- food;
- debts;
- savings;
- transport;
- healthcare;
- family responsibilities;
- other essential expenses.
Gambling should not be used as a source of income or as a way to recover previous losses. If you feel pressure to deposit more money because you lost, this may be a sign that gambling is no longer under control.
Use Deposit Limits to Manage Your Budget
Deposit limits are designed to help players control how much money they add to their account over a selected period. They can help keep gambling within a planned budget and reduce the risk of impulsive spending.
You can set:
- daily deposit limits;
- weekly deposit limits;
- monthly deposit limits.
A deposit limit should be realistic and affordable. It should not create pressure or affect essential expenses.
If you lower your deposit limit, the change takes effect immediately. If you increase your deposit limit, the higher limit will only apply after a 24-hour waiting period. This delay gives you time to consider whether the increase is appropriate and helps reduce impulsive decisions.
Deposit limits are most useful when they are set before gambling begins and reviewed regularly.
Use Time Boundaries Before You Play
Money is not the only limit that matters. Time spent gambling should also remain controlled. Before starting, decide how long you will play and stop when that time is reached.
Gambling should not replace:
- work or study;
- family time;
- sleep;
- hobbies;
- social activities;
- personal responsibilities.
If gambling sessions become longer than planned, or if you keep returning to play when you intended to stop, consider taking a break or using a stronger responsible gaming tool.
Take a Cooling-Off Period When You Need a Short Break
A cooling-off period is a temporary restriction that allows you to step away from gambling for a selected period. It may be useful if you feel tired, frustrated, emotional, under pressure, or unsure whether continuing to gamble is a good decision.
During a cooling-off period, you will not be able to place bets or make deposits into your account.
Available cooling-off periods are:
- 24 hours;
- 7 days;
- 1 month;
- 3 months.
You can activate a cooling-off period directly in your account settings. Once selected, it is applied automatically and immediately.
A cooling-off period cannot be ended early. You must wait until the chosen period has finished. After the period ends, you may continue using your account without submitting an additional request.
This tool is intended to create distance from gambling activity and give you time to reflect before continuing.
Use Self-Exclusion for a Longer Restriction
Self-exclusion is a stronger responsible gaming tool for players who want to stop gambling for a longer period or permanently. It allows you to voluntarily block access to your account and gambling activities.
Available self-exclusion periods are:
- 1 year;
- 3 years;
- 5 years;
- 10 years;
- lifetime self-exclusion.
You can activate self-exclusion through your account settings or by contacting:
Once self-exclusion is activated, your account will be locked for the full selected period. During this time, you will not be able to access the account, place bets, make deposits, or participate in gambling activities. Promotional emails and notifications from us will also stop.
Self-exclusion cannot be cancelled before the selected period ends. If lifetime self-exclusion is chosen, it is permanent and cannot be reversed.
If a temporary self-exclusion period has ended and you want to restore the account, you must submit a written request. Before reactivation, you will be reminded about the responsible gaming tools available and encouraged to complete a self-assessment questionnaire.
Self-exclusion may be appropriate when gambling no longer feels manageable, when shorter breaks are not enough, or when gambling is causing harm.
Check Your Gambling Behavior Regularly
Staying in control requires regular self-assessment. Gambling-related problems may develop gradually, and it may not always be obvious when behavior has become risky.
Ask yourself:
- Have you ever felt that you should cut down on gambling?
- Have people annoyed you by criticizing your gambling habits?
- Have you ever felt guilty about gambling?
- Have you ever felt remorse after gambling?
- Have you ever gambled again to steady your nerves or recover gambling losses?
You can also complete the Gamblers Anonymous questionnaire:
The results may be interpreted as follows:
- 0 “Yes” answers: low risk for gambling problems.
- 1 “Yes” answer: moderate risk; further assessment may be needed.
- 2 or more “Yes” answers: high risk; further evaluation and intervention are strongly recommended.
This self-check is not a diagnosis. It can help you decide whether limits, breaks, self-exclusion, or external support may be needed.
Recognize Signs That More Support May Be Needed
Responsible gaming tools are helpful, but some situations may require additional support. Consider seeking help if gambling begins to cause:
- financial difficulty;
- stress, guilt, or remorse;
- conflict with family or friends;
- secrecy or hiding gambling activity;
- difficulty stopping;
- repeated attempts to recover losses;
- gambling while under pressure or emotional distress.
If gambling is affecting your well-being, relationships, or daily life, seeking help early may reduce further harm.
Protecting Vulnerable Players
Some players may need additional protection because gambling can create a higher risk of harm for them.
A vulnerable player may be someone who:
- is under 18 years old;
- feels unable to control their gambling behavior;
- has requested to stop gambling or has previously been restricted from playing;
- is facing serious financial difficulties, bankruptcy, or similar hardship.
If any of these situations apply to you, contact:
Documents or proof may be requested before certain measures are taken. All requests will be handled with care and respect. Monitoring tools may also be used to identify possible signs that a player is struggling with gambling behavior. If such signs are noticed, the player may be contacted and informed about responsible gaming options.
We continue to improve the ways vulnerable players are identified and protected.
Preventing Underage Gambling
Gambling services are strictly prohibited for individuals under the legal gambling age. Anyone under 18 is not allowed to register, access, or use the platform.
Proof of age may be requested from any registered user at any time. If verification is required, the account may be temporarily suspended until the necessary documentation is provided. If it is confirmed that the age restriction policy has been violated, the account may be frozen and any winnings may be forfeited.
To support age restrictions:
- users are informed during registration that gambling services are not available to underage individuals;
- players must confirm their date of birth and legal age when creating an account;
- documents verifying legal age may be requested;
- marketing and promotional activity is directed only at individuals of legal gambling age;
- attempts to involve underage users are prohibited.
If anyone under 18 is found using the site, winnings will be forfeited. Funds may be frozen, deposits made by a minor may be returned, and information may be passed to the relevant institution where appropriate.
Restricting Access to Gambling Websites
Filtering and blocking software may help prevent access to gambling websites. These tools can be useful for parents, guardians, or anyone sharing a device with minors or people who have requested self-exclusion from gambling sites.
Examples include:
- Net Nanny — www.netnanny.com
- CyberPatrol — www.cyberpatrol.com
- GamBlock — www.gamblock.com
These tools may help reduce underage or unauthorized access to gambling content.
External Support Options
If gambling becomes difficult to control or begins to cause financial, emotional, social, or personal harm, confidential external support is available.
GambleAware offers confidential advice, support, and resources for individuals struggling with gambling addiction. Its work focuses on minimizing gambling-related harm through education, treatment, and support services.
GamCare provides counselling, advice, and practical help in addressing the social impact of gambling. Its website is www.gamcare.org.uk, and its confidential helpline is available at 0845 6000 133. Non-UK residents can contact GamCare for details on international support organizations.
Gamblers Anonymous is an international fellowship offering a 12-step program to help people overcome compulsive gambling. Meetings are available worldwide, and members provide mutual support.
Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Its professionals are available both in Great Britain and internationally. The website is www.gamblingtherapy.org.
Seeking help early can reduce further harm and support recovery.
Daily Responsible Gambling Reminders
To stay in control:
Set your money limit before you begin. Only gamble with funds intended for entertainment.
Set your time limit before playing. Stop when the time is reached.
Do not chase losses. Trying to recover lost money may lead to higher risks.
Do not gamble when judgment may be affected. Avoid gambling when extremely stressed, depressed, under pressure, tired, or unable to concentrate. Do not gamble while under the influence of medication, drugs, or alcohol.
Take breaks. If you feel tired, frustrated, distracted, or unable to focus, step away.
Use only one account. A single account helps you monitor your gambling activity more clearly.
Contact
For assistance with deposit limits, cooling-off periods, self-exclusion, vulnerable player protection, age restrictions, or other responsible gaming matters, contact Support by email:
Support is available by email without additional cost. Information about you will not be shared with anyone else without your consent, except where required by applicable procedures, rules, or legal obligations.
The tools described on this page are available to help players stay in control. If gambling no longer feels safe, use them as early as possible and seek support when needed.